Frequently Asked Questions

Nishi FAQ

I have seen something in the store, but not online! HELP!

A lot of products are only for a limited time available and only purchasable in the store. Just send us an e-mail and we will check if it's still in stock. :)

When do products come back in stock?

A lot of products are only a one time thing. We are currently trying to create a permanent range of products so you will be able to purchase it all year long. You can even sign up for a notification when it's back in stock <3

Where are your products from?

90% of our products originate from countries such as Japan, Korea and China. Sometimes we find some cute products that fit our concept in Europe for our product range.

How can I return my products

For IN-STORE purchases you have the possibility to return the order within 8 days. The products
have to be sealed in the original package. For more details see our refund policy.

Can't find an answer to your question? Contact us!